If your new purchase is not suitable, we offer the below returns and exchange policy.
As clearly marked with multiple signage throughout our retail locations, we comply with Australian consumer law from the office of fair trading on refunds and returns.
TCAWW Pty Ltd Returns and Exchanges policy
- We are happy to exchange or offer store credit within a strict two weeks of original purchase date with proof of purchase (store receipts must be sighted)
- Goods must be in original packaging and labelling, and in perfect sellable condition.
- Due to the fact we don’t have change rooms we offer refunds on clothing only.
- Due to Australian health and safety regulations, earrings of any kind cannot be exchanged or returned.
- We are not required to return an item if you have simply changed your mind.
- If an item is faulty, we are happy to exchange it
- We are must be advised in writing with photos of any faulty product within 7 days of purchase date.