Refund policy
Refunds, exchanges and cancellations
- If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.
- We comply with QLD Office of Fair Trading regulations on refunds.
- We're not required to provide a refund if you simply change your mind. If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee.
The right to refuse sale
The Crystal and Wellness Warehouse reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. The Crystal and Wellness Warehouse may do this for example, but without limitation, where:
(a) The Crystal and Wellness Warehouse suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond The Crystal and Wellness Warehouse control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that The Crystal and Wellness Warehouse unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;