All orders using Australia Post satchels are automatically insured up to $100.

However, for orders over $100, we strongly recommend Australia Post extra cover insurance which covers loss or damage cover up to the specified value of your items (up to $5,000) while it’s being carried by Australia Post.

Extra cover costs $0 for the first $100 of cover and then $2.50 for each subsequent $100 of cover (above the first $100 included cover)

To ensure you have adequate cover, please add a QTY for every $100 increment (excluding the already covered first $100) that matches the total value of the items in your order.

eg:

for AUD$200 total cover add QTY 1 to your cart
for AUD$300 total cover add QTY 2 to your cart
for AUD$400 total cover add QTY 3 to your cart
etc.

Please note it is your responsibility to add this cover if you would like complete peace of mind. Please see our Shipping Policy for full details of our shipping policies and insurance cover.

Australia Post's Extra Cover Terms & Conditions can be viewed here

Average Handling & Dispatch Time: 1 - 2 Business Days

Shipping Options:	Estimated Delivery Time:	Cost:
Standard	2 - 8 Business Days	$ 9.95
Express	1 - 4 Business Days	$ 19.95

*Due to COVID shipping times can not be guaranteed, however please be assured that we promise to get your order to you as soon as possible.*

If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.
We comply with QLD Office of Fair Trading regulations on refunds.

We're not required to provide a refund if you simply change your mind. If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee.

The Crystal and Wellness Warehouse reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted.The Crystal and Wellness Warehouse may do this for example, but without limitation, where:

(a) The Crystal and Wellness Warehouse suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyondThe Crystal and Wellness Warehouse control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means thatThe Crystal and Wellness Warehouse unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;